Shipping Information

SHIPPING WITHIN THE UNITED STATES. WE OFFER FREE SHIPPING FOR QUALIFYING ORDERS $49.99 AND UP. FREE SHIPPING APPLIES TO YOURDOCINTHEBOX.COM ONLINE ORDERS that TOTAL $49.99+ AFTER APPLICABLE DISCOUNTS, AND BEFORE SHIPPING, HANDLING, AND TAXES ARE ADDED. there may be some exclusions to the FREE SHIPPING offer DURING A SALE.

FREE SHIPPING IS ONLY AVAILABLE IN THE UNITED STATES. ANY ADDITIONAL COSTS THAT MAY BE INCURRED DURING SHIPPING are THE RECIPIENT’S RESPONSIBILITY. 

PLEASE ALLOW us 48-72 HOURS TO PROCESS YOUR ORDER.

STANDARD SHIPPING 5-7 BUSINESS DAYS $4.99

PRIORITY SHIPPING 3-4 BUSINESS DAYS $9.99

CANCELLATIONS AND order CHANGES MUST BE COMMUNICATED WITHIN 2 HOURS OF PLACING THE ORDER. order CHANGES NEED TO BE ADDRESSED VIA EMAIL AND/OR VERBALLY with OUR CUSTOMER SERVICE TEAM.

IF THERE IS AN ERROR in THE SHIPPING INFORMATION THAT YOU PROVIDED, contact YOUR LOCAL POST OFFICE. IF THE SHIPping error CANNOT BE RESOLVED WITH THE POST OFFICE, the package WILL BE RETURNED TO US. Once we receive the package, WE will CONTACT YOU to correct the shipping information. PLEASE NOTE THAT MISTAKES made by you WILL RESULT IN needing to pay ADDITIONAL SHIPPING COSTS. 

PACKAGES SENT TO MILITARY POST OFFICES MAY HAVE RESTRICTIONS SUCH AS APO-FPO-DOP. ADDITIONAL RATES MAY APPLY.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING number HAS BEEN ISSUED. FOR LOST OR STOLEN PACKAGES, PLEASE CONTACT YOUR LOCAL post OFFICE AND REQUEST A TRACE ON YOUR PACKAGE. IF AN UNCLAIMED PACKAGE is RETURNED TO US, WE RESERVE THE RIGHT TO CHARGE ADDITIONAL SHIPPING COSTS TO MAIL THE PACKAGE AGAIN. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE DELAYED DUE TO WEATHER and other NATURAL CATASTROPHIC EVENTS. 

SEVERE WEATHER CONDITIONS, CATASTROPHIC EVENTS, OR FAILURES BY DELIVERY PARTNERS CAN CAUSE UNEXPECTED DELAYS. PLEASE KEEP UP-TO-DATE by connecting WITH YOUR LOCAL CARRIERS.